Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here:
0333 006 9756
Mon-Fri 8am-8pm - Sat & Sun 9am-5pm

Our Insurers

Union travel policies are underwritten by Travel Insurance Facilities Plc (tifgroup) on behalf of the insurer White Horse Insurance Ireland dac.

Our insurer, White Horse Insurance Ireland dac is registered in Ireland No. 306045. White Horse Insurance Ireland dac’s Registered Office is First Floor, Rineanna House, Shannon Free Zone, Shannon, County Clare, Republic of Ireland. White Horse Insurance Ireland dac is authorised and regulated by the Central Bank of Ireland. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website, our FNR is 203320.

White Horse Insurance was established in 1999 as an underwriter for all travel insurance-related products.

More information on White Horse Insurance Ireland dac can be found at

White Horse Insurance Ireland dac (insurer) is a member of the Financial Conduct Compensation Scheme which may offer protection in the event that the Insurer is not financially able to meet its liabilities in respect of your claim, the FSCS can cover up to 90% of the claim.

NOTE: For policies issued or re-issued after the end of the transition period through an EEA establishment of a TPR firm, only UK risks are FSCS protected (new policies relating to EEA, Channel Island, Isle of Man or Gibraltar risks are not protected). Policies issued through an EEA establishment are only eligible for FSCS protection where the firm does not yet have a UK establishment (eg. where a TPR insurer in the process of setting up a UK establishment issues policies through an EEA establishment after the end of the transition period).”   

We are extremely proud to be a part of tifgroup. At tifgroup we don’t take the path of ‘least resistance’, we never do the cheapest or easiest thing, we always take the course of action which is best for our customers and their individual circumstances. For more information on tifgroup’s philosophies, including why we work the way that we do here, please click here.

Finally, to ensure our customers have protection against unexpected disasters like scheduled airlines failure:

  • For policies starting 01/04/2021 and beyond we have teamed up with International Passenger Protection Limited; Underwritten by Liberty Mutual Insurance Europe SE to offer dedicated ‘end supplier failure’ cover.