Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, so if you need to know more about your cover and the COVID-19 outbreak, please read more here:
0333 006 9756
Mon-Fri 8am-8pm - Sat & Sun 9am-5pm

Contact us

Are you looking to claim for cancellation costs that you have already incurred?

Please visit our dedicated claims process page here

If your travel company has cancelled your trip

If your travel company or airline has cancelled your booking due to the coronavirus outbreak, it is their responsibility to offer you either alternative options or a refund.

We can either:

  • Change the dates on your policy  to reflect your amended holiday dates. We will not charge an admin fee, but please note there may be an increased cost to your policy if you extend your trip duration or change the World area you are travelling to. Amend your policy dates by calling us on 0333 006 9758 – Open Mon-Fri 8am-6pm, Sat & Sun 9am-5pm
  • We can cancel and refund your policy. Please note, we can offer you a full refund on your policy if you wish to cancel within the 14-day cooling off period. If you cancel after 14 days, standard terms and conditions apply, click here to read our cancellation T&Cs

Cancel policy

Email us
Please email us at

Phone us
Alternately, you can call us on 0333 006 9758.

We are open 8am-8pm Monday-Friday and 9am-5pm Saturday – Sunday (On Bank Holidays, Easter Sunday and Christmas Day we are closed).

Write to us
Travel Insurance Facilities
1 Tower View
Kings Hill
West Malling
ME19 4UY